Privacy Policy

1. Introduction

Bo Lin Senior Living Residence ("Bo Lin", "we", "us", "our") is committed to protecting the privacy and personal data of residents, prospective residents, their families, and visitors to our website. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights available to you under Hong Kong law.

This policy applies to personal data collected through our website at bo-lin.blog, through our contact forms, and directly as part of our residential and programme services.

If you have any questions about this policy, please contact us at [email protected].

2. Personal Data We Collect

Information you provide to us

• Name, email address and telephone number submitted through our contact or enquiry forms
• Correspondence with our team by email, phone or in person
• Resident intake information collected as part of the admission process
• Emergency contact details provided by residents or families

Information collected automatically

• Technical data from website visits, including IP address, browser type and pages viewed, where analytics tools are active
• Cookie data as described in our Cookie Policy

3. How and Why We Use Your Data

We use personal data collected through our website and enquiry processes for the following purposes:

• Responding to enquiries: When you contact us through our website, we use your name, email and phone number to respond to your questions and arrange visits. Legal basis: legitimate interest.
• Service delivery: Resident information is used to provide and manage residence and programme services. Legal basis: performance of a contract.
• Communication: We may send relevant information about Bo Lin's services and activities to those who have expressed interest. You may withdraw consent at any time.
• Website improvement: Where analytics cookies are accepted, we use aggregated usage data to understand how our website performs and where improvements can be made.
• Legal compliance: We may retain certain records as required by Hong Kong law.

4. Data Retention

Enquiry data from non-residents is retained for up to 24 months and then deleted. Resident data is retained for the duration of the residence arrangement and for seven years following departure, as required for record-keeping under applicable regulations. You may request deletion of data at any time, subject to legal retention requirements.

5. Data Protection Measures

Personal data is stored on secure servers with access restricted to authorised Bo Lin staff members. Physical records are kept in locked filing systems within our premises. We do not transfer personal data outside of Hong Kong unless required by law.

In the event of a data breach that is likely to result in harm to the individuals affected, we will notify those individuals and the Office of the Privacy Commissioner for Personal Data (Hong Kong) as required under applicable law.

6. Third-Party Services

Our website may use third-party analytics tools (such as Google Analytics) if you have accepted analytics cookies. These services process anonymised usage data in accordance with their own privacy policies. We do not sell personal data to third parties. We do not share personal data with advertising networks.

7. Cookies

Our website uses essential cookies for basic functionality, and optional analytics and preference cookies where you have given consent. For full details, please refer to our Cookie Policy.

8. Your Rights

Under Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486), you have the following rights:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may request that inaccurate personal data be corrected.
• Right to withdraw consent: Where we are processing data on the basis of your consent, you may withdraw that consent at any time.
• Right to object: You may object to the use of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond within 40 days as required by law.

If you believe your rights have not been respected, you may lodge a complaint with the Office of the Privacy Commissioner for Personal Data (Hong Kong): www.pcpd.org.hk.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us in error, please contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our website or services following a change constitutes acceptance of the updated policy.

12. Contact

For any privacy-related questions or to exercise your data rights, please contact:

Bo Lin Senior Living Residence
64 Nam Cheong Street, Sham Shui Po, Kowloon, Hong Kong
Email: [email protected]
Telephone: +852 3582 0917